Hands-on Training: Get Started with Support Reports and Dashboards


Saleforce's real-time reporting capabilities and dashboards allow your service organization to easily analyze the support metrics that matter most. You'll learn how to use report options and report builder to generate agent productivity and customer satisfaction reports. You'll also learn how to use dashboard builder to display your support metrics on a dashboard for maximum visibility. This session is ideal for support users who are new to Salesforce reports and dashboards.